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‎05-18-2017 08:34 AM
Dear Community,
I wonder if you can assist.
If you right click and select "insert and stay" on a "request" It does not copy the variables when creating the copy and assigning a new RITM number. I am guessing this is because of the relationship between two tables.
Does anyone know how we can achieve an insert and stay that copies the data in the variables?
Many thanks
Sarah
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‎05-24-2017 08:38 AM
Hi Sarah,
The UI action is available on sc_cat_item table, the name is 'copy' . it should be available OOB as active, if not please make it active. Once active the form button would be available on the catalog item.
Regards,
Shariq
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‎05-18-2017 08:38 AM
Hi Sarah,
Check this post, if it is helpful.
An Exercise in Sensibility — Copy a Request | Sensible ServiceNow
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‎05-24-2017 05:30 AM
Thank you for this, It's an interesting read. Very helpful.
Sarah Muir | IT ServiceNow Technician
Norton Rose Fulbright LLP
3 More London Riverside, London, SE1 2AQ, United Kingdom
Tel +44 20 7444 3835 | Mob +44 7738 808219 | Fax +44 20 7283 6500
sarah.muir@nortonrosefulbright.com
NORTON ROSE FULBRIGHT
Law around the world
nortonrosefulbright.com<http://www.nortonrosefulbright.com>
A powerful combination — Norton Rose Fulbright and Chadbourne & Parke will join forces in the second quarter of 2017.
nortonrosefulbright.com/chadbourne<http://www.nortonrosefulbright.com/chadbourne>
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‎05-24-2017 07:03 AM
Hi Sarah,
If it answered your question, can you mark it answered to remove from unanswered list?
Please mark this response as correct or helpful if it assisted you with your question.
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‎05-24-2017 07:07 AM
I will. I'm just not sure how to do this, it'd not clear as to how it was done. I was hoping there was an out of the box way of doing it?
Sarah Muir | IT ServiceNow Technician
Norton Rose Fulbright LLP
3 More London Riverside, London, SE1 2AQ, United Kingdom
Tel +44 20 7444 3835 | Mob +44 7738 808219 | Fax +44 20 7283 6500
sarah.muir@nortonrosefulbright.com
NORTON ROSE FULBRIGHT
Law around the world
nortonrosefulbright.com<http://www.nortonrosefulbright.com>
A powerful combination — Norton Rose Fulbright and Chadbourne & Parke will join forces in the second quarter of 2017.
nortonrosefulbright.com/chadbourne<http://www.nortonrosefulbright.com/chadbourne>
