is there any way to add caller name in the header bar of incident ticket..?

[fkhan]

[Chuck Tomasi]

Hi Farukh,

Yes, you can do this. It involves changing the display value of that table. By default it is using the number field (inherited from the task table.) If you create a dictionary override, you can assign it to the caller (caller_id) field, however this will have implications for any other references made to the incident record as well (e.g. show me the incidents associated with this problem, it will list names instead of numbers.)

You might consider creating a new field and concatenate the number + ' ' + caller values and use the new field as your display value. It would still be a system wide change (not just affecting the header), but it would include both.

http://wiki.servicenow.com/?title=Reference_Fields

http://wiki.servicenow.com/index.php?title=Dictionary_Overrides

[tanumoy]

This can be done by changing the display value to true for caller field in the incident table.

And it will look like below

[Chuck Tomasi]

Just be aware that this changes EVERYWHERE you see the incident displayed. Instead of a list of incidents in a slushbucket, for example, you will see a list of names (likely some repeated) making it confusing in some situations.

[tanumoy]

Hi Chuck,

I know that.

FARUKH KHAN

Please note the consequences of doing that from the Chuck's above reply.