Is there any way to recall all the mails after sending an Email Notification? Like we do in MS Outlook.

[mdsarkar_sritam]

The scenario is if i send a notification and after sending it i find there is something wrong in its subject. Can i recall the emails that has been already generated? Is there is any way to do that?

[Atul Kumar2]

Hi Sritam,

I dont think that we have something like that in service now. however you may raise a concern with snow team to get this recorded if possible. But it does not sense at all if there is error in the subject   you need to work on the notification and get this resolved rather than retrieving the notification which is already sent.

Regards,

Atul Kumar

[Steven Young]

i dont think that is possible, because ServiceNow send to an external recipient.  

If the email stayed within servicenow, then maybe.

[Dub Myers]

This is not possible in any version of ServiceNow.

When ServiceNow sends an email, it is sent through ServiceNow's SMTP server or your company's SMTP server depending on how you have configured it.       Once the instance has finished sending, there is no further interaction between the instance and this server regarding the email.

Often, the SMTP servers will forward the email on to a destination email server (for instance, your company's mail server), which then makes the mail available to you in your inbox.   So there are a few distributed systems involved, plus your own email reader.

There is no adopted RFC standard defining how all these systems should work together to perform such a recall, and systems that do it attempt to perform it use a proprietary mechanism.  

(When you think how quickly this would need to be executed to prevent any recipients from seeing it, it does not make much sense.   You are better off spending time ensuring your notifications are configured to produce the desired email content.)

[Deepak Ingale1]

As all of said, this is not possible.

But I guess you should try to set-up the outlook client at your machine by using POP and IMAP details and credentials for you ServiceNow instance.

This will be just like setting up your yahoo or gmail account in outlook client. (This is just a logical way I am thinking of and I not sure if it will work)

You might require some info related to Ports which you can get from ServiceNow.