Is there official definition of what applications, suites, products, modules, capabilities?

[Suggy]

Is there any official definition from ServiceNow which says what are Applications, Application suites, Products, Product suites, Modules, Capabilities in ServiceNow?

Some say Incident management is an application, some say its not application its an module under ITSM product etc.

Some say CMDB is a core product, some say CMDB is a platform capability as per docs.

But if you look at docs, everything they call it as products.

https://www.servicenow.com/docs/bundle/xanadu-product-directory/page/product-directory/reference/pro...

In this link ITSM is mentioned, Incident management is mentioned, CMDB is mentioned etc.

Hence looking for "Official details/docs/wordings" from ServiceNow on this to get clarity on what is what 🙂

Ex-

What is ITSM?

What is Incident Management?

What is CMDB?

[Juhi Poddar]

Hello @Suggy 

This may help: Application Menus and Modules

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"

Thank You
Juhi Poddar

[Suggy]

Hi @Juhi Poddar I have already see that article before posting this. That doesnt answer my question fully.

[Omkar Mone]

Hello Suggy,

In Layman's terms - 

• Applications: Typically a set of related functionalities and features for specific business needs, e.g., Incident Management.
• Application Suites: A collection of multiple applications bundled together under a broader functional area, such as ITSM (IT Service Management).
• Modules: Specific functions or components within an application, such as Incident Management within ITSM.

[Suggy]

HIi @Omkar Mone 

As per your statement, 'Incident management' is both an Application and Module?