Is this possible with OOB reporting ?

Snehal13 · ‎08-05-2024

How to get count of total incidents that were resolved on the same day of creation or within 2 days of creation for past month ?

Is this possible with OOB reporting or any OOB metric to achieve the same

Jake Sadler · ‎08-05-2024

Hi @Snehal13 ,

These report conditions on the incident table should achieve what you want.

Use a score report type for just the number.

Thanks

Jake

View solution in original post

Jake Sadler · ‎08-05-2024

Hi @Snehal13 ,

These report conditions on the incident table should achieve what you want.

Use a score report type for just the number.

Thanks

Jake

Dr Atul G- LNG · ‎08-05-2024

Yes it is possible in standard reporting.

If you want monthly report, in created use month, else in daily use Today.

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Amit Verma · ‎08-05-2024

Hi @Snehal13

Below post could be helpful :

https://www.servicenow.com/community/platform-analytics-forum/report-incidents-closed-in-24hr-period...

Thanks and Regards

Amit Verma

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