isplay Article Counts Inside Star Icons for KB Categories (Employee Center)

Sriram34
Tera Contributor

7 hours ago

On the Knowledge page in Employee Center, we need to enhance the KB Categories section within the  widget to display numeric values inside the star icons.

Current Behaviour

  • KB Categories are displayed with star icons.
  • The star icons do not display any numbers, so users cannot easily determine how many knowledge articles exist within each category.

Desired Behaviour

  • Each star icon should display a number inside the star.
  • The number should represent the count of published knowledge articles associated with that category.
  • The count should:
    • Respect user access and permissions
    • Include only published and valid articles
    • Exclude retired, expired, or draft articles
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1 REPLY 1

Tanushree Maiti
Kilo Patron

6 hours ago

Hi @Sriram34 

 

It is not feasible .

 

Better do reporting for rating on kb_feedback table  and share with client.

Note: In ServiceNow, the rating field in the kb_feedback table represents a numeric, star-based rating provided by users to assess the effectiveness or quality of a Knowledge Article

 

TanushreeMaiti_0-1776507612048.png

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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