Issue: Dynamic Script condition in SLA filter value

[Muhammad Salar]

        gs.info('[GetExcludedServices] Started');

        var prop = gs.getProperty('custom.excluded.services', '');

        gs.info('[GetExcludedServices] Property value: ' + prop);

        //var formatted = 'sys_id1,sys_id2';

        var formatted = prop.replace(/\s+/g, '');

        gs.info('[GetExcludedServices] Returning formatted value: ' + formatted);

        return formatted;

using this script include function in sla filter value (service.sys id is one of), when i am using manually var formatted = 'sys_id1,sys_id2'; it is working fine and when i am getting this from property, it's not working, any suggestions????
property value is same: sys_id1,sysid2

[Nilesh Pol]

@Muhammad Salar there is a classic case of invisible characters or string format mismatch. verify the below code:

var prop = gs.getProperty('custom.excluded.services', '');
var formatted = prop.split(',').map(function(e) {
return e.trim();
}).join(',');
gs.info('[GetExcludedServices] Cleaned formatted value: ' + formatted);
return formatted;

[Muhammad Salar]

i am using this script include in SLA start condition filter, this code is also not working unfortunately

[mohdarbaz]

Hi @Muhammad Salar ,

Sometimes, there might be hidden characters or spaces in the property value.

**

var prop = gs.getProperty('custom.excluded.services', '').trim();

**

If this response has helped you and your concern is solved, then click on a "helpful", & "Accept as Solution".

Regards,

Mohd Arbaz.

[Muhammad Salar]

Yes, i have tried these things, no luck