Issue: Dynamic Script condition in SLA filter value

[Muhammad Salar]

        gs.info('[GetExcludedServices] Started');

        var prop = gs.getProperty('custom.excluded.services', '');

        gs.info('[GetExcludedServices] Property value: ' + prop);

        //var formatted = 'sys_id1,sys_id2';

        var formatted = prop.replace(/\s+/g, '');

        gs.info('[GetExcludedServices] Returning formatted value: ' + formatted);

        return formatted;

using this script include function in sla filter value (service.sys id is one of), when i am using manually var formatted = 'sys_id1,sys_id2'; it is working fine and when i am getting this from property, it's not working, any suggestions????
property value is same: sys_id1,sysid2

[Ankur Bawiskar]

@Muhammad Salar 

you cannot directly call gs.getProperty()

Create a client callable script include and in that function use gs.getProperty() and return the sysIds

it worked fine as per this link

Can we call script include from SLA filter condition? 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Muhammad Salar]

@Ankur Bawiskar Yes, i am using this function in script include with glideajax and sandbox enabled.
Issue: when i am manually sending ids in same variable, script include and condition is working, it is not working when i am getting from the property, value is same in prperty

[Ankur Bawiskar · Accepted solution]

@Muhammad Salar 

gs.getProperty() has some issues when called from client callable script include

use GlideRecord to query sys_properties table with your name of property and then return the value

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Muhammad Salar]

Thank you very much.

[Muhammad Salar]

@Ankur Bawiskar I need to ask one more thing if you are available, I need to add NOT IN condition for reference field under sla condition for multiple values but there is not any operator available for that like 'is not one of' etc. I also tried dynamic filter, but that only works for true conditions like sys_id IN. 
Any suggestion?