Issue Id is not present in the attachment payload coming from Jira through Webhook into ServiceNow

[RakaBhai1]

Hello,

I'm working on a ServiceNow-Jira integration and the next step is to copy an Jira attachment in ServiceNow for a incident that already exists.

I'm using Jira webhooks events to trigger subflows in Flow Designer. I checked some posts in the forums and I was thinking using the wenhook event 'attachment_created'. However, after doing some tests what I'm finding odd is that this webhook event doesn't return any information about the Jira issue the attachment was added to. So I don't have any ways to find the corresponding incident in ServiceNow.

I also found that at the same time Jira also triggers the webhook event 'issue_updated' which one includes the information about the Jira issue and attachments.

Anyone knows how to do this, if I only want to use the webhook event 'attachment_created'?

Thank you

[ServiceNow Tec2]

This has been resolved by ServiceNow Technical Support. Please refer to KB0860542 for more information.

[ServiceNow Tec2 · Accepted solution]

This has been resolved by ServiceNow Technical Support. Please refer to KB0861023 for more information.

[amaury]

Hello,

I don't understand the relation between the solution and this community post ? 
Solution does not answer this particular subject : "Issue Id is not present in the attachment payload coming from Jira through Webhook into ServiceNow".

Thank you

[Petr Pastuszek]

Solution for me was to - webhook url stored in Jira was extended with issue id parametr (addin issue id as parametr to url webhook stored in jira) and now we get with ootb flow action issue id when new attachment is added to issue in jira

/Petr