Reply to an email from Journal field using script

[sakshi1707]

Hey community,

I want to reply to the email from journal field present in catalog task record, with the help of script. I am not using the script in business rule.
I am unable to access the reply button to add comment to the mail through script. Could you please help me with this?

Thanks in advance.

[kaushal_snow]

Hi @sakshi1707 ,

** Create an Inbound Email Action

Table: sc_task
Type: Reply
Set your desired conditions, e.g. based on subject, sender, or keywords

** Use a Script to Add Journal Entry, include code on the Action:

if (current.getTableName() === 'sc_task') {
current.comments = "Reply from " + email.origemail + "\n\n" + email.body_text;
current.update();

[Ankur Bawiskar]

@sakshi1707 

unable to access means -> you can't see?

Admin or non-admin?

if it's seen with admin then what happens on click of that?

Any browser console error?

If my response helped please mark it correct and close the thread so that it benefits future readers.