Issue Id is not present in the attachment payload coming from Jira through Webhook into ServiceNow

[RakaBhai1]

Hello,

I'm working on a ServiceNow-Jira integration and the next step is to copy an Jira attachment in ServiceNow for a incident that already exists.

I'm using Jira webhooks events to trigger subflows in Flow Designer. I checked some posts in the forums and I was thinking using the wenhook event 'attachment_created'. However, after doing some tests what I'm finding odd is that this webhook event doesn't return any information about the Jira issue the attachment was added to. So I don't have any ways to find the corresponding incident in ServiceNow.

I also found that at the same time Jira also triggers the webhook event 'issue_updated' which one includes the information about the Jira issue and attachments.

Anyone knows how to do this, if I only want to use the webhook event 'attachment_created'?

Thank you

[S_bastien Lavoi]

Hello Petr,

Could you expand on this please?  I tried adding /{issue.id} at the end of the default callback URL but it breaks the behavior for me.  So it I only use the default callback generated by SNow, the webhook works just fine, but I don't have the issue information. If I try to add that variable at the end of the callback URL in Jira, my subflow does not run anymore.