Issue in creating more than 2 Compliance Case Types

[Simanta27]

Hi Everyone,

I am currently facing an issue with creating more than 2 compliance case types. 

I have two instances, in one of my instance I am able to create multiple case types with no error, but in another instance, it throws an error as: 

I checked for the configurations and found out that there is an OOB Business rules which validates the number of Active case types and prevents the user from creating new Case types. But both the instances are having the same OOB Business rule running.

Has anyone faced this kind of issue?

Thanks! 🙂

[Ankur Bawiskar]

@Simanta27 

which OOTB business rule is blocking the insert?

Did you check in the other instance is someone commented that logic or deactivated and hence it's allowing you to create?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Simanta27]

Hi @Ankur Bawiskar , Thanks for your response.

The OOTB Business rule's name is "Validate activate case type".

Yes I did check, this OOTB business rule is read only based on protection policy, and both the instances have the same code. 

[Ankur Bawiskar]

@Simanta27 

strange, sorry I don't have that plugin activated so cannot check

[Developer3]

Hi @Simanta27 I am facing the same issue. Did you find a solution for this?