Issue in the asset table list view

[Sriram Pusuluri]

Hi Team,

I have two users one user is Active(with itil role), second user is inactive(with no role).

I have impersonated with 1st user,  in the list view of alm_asset.LIST in native view, I have checked with asset tag, Assigned to is showing

Same I have checked in the Service Operation Workspace view, there Assigned to is showing as empty.

In SOW when I open this then it is showing Assigned to name

What needs to be done?

[Dr Atul G- LNG]

Hii @Sriram Pusuluri 

The configuration looks good and there doesn’t appear to be any issue. Please try repairing the Asset Management workspace and then try again.

[Deepak Shaerma]

Hi @Sriram Pusuluri 

Try to save the form and refresh the list. Mostly it is UI glitch.

[Sriram Pusuluri]

I have tried that one as well, still it is showing empty

[Ankur Bawiskar]

@Sriram Pusuluri 

So 1 user is able to see Assigned to in native list but not in workspace list?

If instance cache clear didn't help then raise a case with ServiceNow

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏