Issue Submitting Report Scheduling Request in ServiceNow

[KalyanamY]

Hi
I am working on a requirement where users can submit a request to schedule reports. ServiceNow provides an out‑of‑box (OOB) functionality and workflow that allows users to create a record in the sysauto_report table, which then sends the report to the user.
I have created a record producer mapped to the sysauto_report table along with the required fields. However, when I submit the request, I consistently encounter the following error:
“Something went wrong and your request could not be submitted. Please contact your system administrator.”

I have attached a screenshot for reference. There are no client scripts or validations configured that could be triggering this error. Could someone please help me understand why this error is occurring and how to resolve it?
Thanks in advance for your help.

[GlideFather]

Ahoy @KalyanamY,

does it happen to all users or just some (e.g. any pattern with role, location, ...)?

First thing what you can try is to search in your onSubmit catalog client scripts:

https://yourinstance.service-now.com/catalog_script_client_list.do?sysparm_query=type%3DonSubmit%5EscriptLIKEsomething%20went%20wrong

If nothing's found there, then the record producer script field:

https://yourinstance.service-now.com/sc_cat_item_producer_list.do?sysparm_query=nameLIKEsandst%5EscriptSTARTSWITHsomething%20went%20wrong

And some other capabilites as well. How did you create this item, was it by catalog builder? if so, check the flow associated. Which flow is it?