issue trying to use "Run Command on Agent" from Agent Client Collector Spoke

[Daniel Braga]

Hello all,

I am trying to use the Agent Client Collector Spoke to create some alert remediations. However, i have problems running commands that need root access (sudo)

I have added the command to "check-allow-list" json file and the action completes with success, however i get a log message: "no tty present and no askpass program specified and the action is not completed"

Do you know of a way circunvent that problem?

[Severin Launiau]

@Daniel Braga: there is likely something missing in the sudo configuration for that user. Notice the NOPASSWD in the default sudoers file from https://www.servicenow.com/docs/bundle/xanadu-it-operations-management/page/product/agent-client-col.... You can confirm the current configuration using "sudo -l -U servicenow" and make sure this command is listed with NOPASSWD.