Issue with Additional comments in Req_item

[snowuser111]

HI,

There is a field in Requested Item --> "Additional comments (customer visible)", but when I put my comments it gets saved and updated in Activity   but not in the same field . How can I apply a condition in one of my Business rule that there are inputs in "Additional comments " since it always shows blank.

I have a business rule in Task table, where I need to apply a condition that if any Additional comments are there, then an event is fired.Also I want to display the value of Additional comments ..............

Anyone can guide please.

Thanks

[snowuser111]

my BR code is .and in Notification   (on table sc_request) how do I get only the Additional comments in the notification.If I use ${comments}, it shows the last entry from activity but not the value put in additional comments (here VIP TEST)

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        var catItem = new GlideRecord('sc_req_item');

        catItem.get(current.request_item);

        catItem.addQuery();

        if(catItem.comments != '')

            {

                      gs.eventQueue('task.send_survey', task, current.requested_for, current.opened_by);

            }

        else if (catItem.comments == '')

        {

                  gs.eventQueue('task.nocomments_survey', task, current.requested_for, current.opened_by);

          }

_________________________________________________________________

[Subhajit1]

Additional Comments field is a Journal Type field and the behavior you are seeing is Normal.

The kind of requirement you are looking for should be possible with Large Text field.

For more Information on Journal Fields, please follow this link:-

Using Journal Fields - ServiceNow Wiki

[The SN Nerd]

As Subhajit has said, create a new large text field and then add it to the journal formatter.

This can be done by right clicking 'Activity' > 'Configure Activities' and selecting the newly created field.

[snowuser111]

Did not get. How? is it create new field as String as large (4000) . And then add where? not aware