Issue with Additional comments in Req_item

[snowuser111]

HI,

There is a field in Requested Item --> "Additional comments (customer visible)", but when I put my comments it gets saved and updated in Activity   but not in the same field . How can I apply a condition in one of my Business rule that there are inputs in "Additional comments " since it always shows blank.

I have a business rule in Task table, where I need to apply a condition that if any Additional comments are there, then an event is fired.Also I want to display the value of Additional comments ..............

Anyone can guide please.

Thanks

[Ashutosh Munot1]

HI,

Where you want this comments to be visible in same box or somewhere else.

[snowuser111]

I want to display the Additional comments in notification

[Ashutosh Munot1]

If you want to send it in email notifications then you can send it easily.

just create on more field as Text field copy this comments to that field and in email notification which you have configured

just add that field under message section.

for example:-

Comment:${comments}

[snowuser111]

Can you please elaborate how   . There can be multiple times comments can be entered.

[Ashutosh Munot1]

u r writing BR rite. SO before insert clear that field and then insert your comments there.