Issue with Client Script and Script Include.

[Jessica28]

Hello,

We have a multiple-choice variable at the Task level. When the "Yes" option is selected, we want to create a task under the same RITM.

We are using a Client Script and Script Include for this, but while it returns "Task created successfully," no record is actually created. Could you please assist us? Thank you!

 Client Script:

function onChange(control, oldValue, newValue, isLoading) {
    if (isLoading || newValue == '') {
        return;
    }

    var getLicenseAvailable = g_form.getValue('license_available');
    if (getLicenseAvailable === 'yes') {
        alert(getLicenseAvailable);
        
        // Create a GlideAjax object
        var ga = new GlideAjax('EDMS_create_task'); // Name of the Script Include
        ga.addParam('sysparm_name', 'createTask');
        ga.addParam('sysparm_short_description', "Additional task for checkbox selection:");
        ga.addParam('sysparm_description', "Task description goes here");
        
        ga.getXMLAnswer(function(response) {
            var answer = response; 
            alert(answer); // Display the response
        });
    }
}

Script Include:

var EDMS_create_task = Class.create();
EDMS_create_task.prototype = Object.extendsObject(AbstractAjaxProcessor, {
    createTask: function() {
        var task = new GlideRecord('sc_task');
        task.initialize();
		task.request_item = this.getParameter('sysparm_ritmSysId');
        task.short_description = this.getParameter('sysparm_short_description');
        task.description = this.getParameter('sysparm_description');
        var taskSysId = task.insert(); // Create the new task
        return taskSysId ? "Task created successfully" : "Error creating task"; // Return success or error message
    },

    type: 'EDMS_create_task'
});

[Sai_Charan_K]

Hi @Jessica28 ,

I see that you are not passing the ritm sys_id to the script include. Can you try passing it so that the link happens and then it gets tied up to your task.

Please mark this answer as "helpful" and mark it as correct if this helped you in any way.

Thanks and Regards,

K. Sai Charan

Sr. Servicenow Developer 

Deloitte India 

[Jessica28]

Hello @Sai_Charan_K 

Thank you for pointing out my mistake.  I have corrected the code.  However, I was able to create a task at "Requested Item" level, but not at Catalog Task level.  Any suggestion?

function onChange(control, oldValue, newValue, isLoading) {
    if (isLoading || newValue == '') {
        return;
    }

    var getLicenseAvailable = g_form.getValue('license_available');
    if (getLicenseAvailable === 'yes') {
        alert(getLicenseAvailable);
        
        // Create a GlideAjax object
        var ga = new GlideAjax('EDMS_create_task'); // Name of the Script Include
        ga.addParam('sysparm_name', 'createTask');
		ga.addParam('sysparm_ritmSysId', g_form.getUniqueValue());
        ga.addParam('sysparm_short_description', "Additional task for checkbox selection:");
        ga.addParam('sysparm_description', "Task description goes here");
        
        ga.getXMLAnswer(function(response) {
            var answer = response; 
            alert(answer); // Display the response
        });
    }
}

[Bert_c1]

On the sc_task table, the 'cat_item' field is a reference to the 'sc_cat_item' table, and the 'request_item' field is a reference to the 'sc_req_item' table.  Add logic in the script include to set the desired field and value.

[Jessica28]

Hi @Bert_c1 

I'm confused about where to add the logic in the code. Could you please help me with that? I want to ensure I'm setting the correct fields and values in the script, and I also want to learn by seeing how it's done. 

Thank you

var EDMS_create_task = Class.create();
EDMS_create_task.prototype = Object.extendsObject(AbstractAjaxProcessor, {

    createTask: function() {
        var task = new GlideRecord('sc_task');
        task.initialize();
        task.request_item = this.getParameter('sysparm_ritmSysId');
        task.short_description = this.getParameter('sysparm_short_description');
        task.description = this.getParameter('sysparm_description');

        var taskSysId = task.insert(); // Create the new task

        // Check if the task was created successfully
        if (taskSysId) {
            // Retrieve the newly created task to get the task number
            task.get(taskSysId);
            return task.number; // Return the task number
        } else {
            return "Error creating task"; // Return an error message
        }
    },

    type: 'EDMS_create_task'

});