Issue with client side API method on workspace

[Snehal13]

g_aw.openRecord (tablename, sysid, params); isnt working.

I am trying to open incident form and auto populate short description on the new incident form through workspace client script of a UI action.

Here is the snippet -

var getShortDescription = g_form.getValue('short_description');

g_aw.openRecord ('incident', '-1', {short_description : getShortDescription } );

The above opens a new incident form but the short description is not getting populated. This code is written in workspace client script section of a UI button. It is client callable checked.

Note that I am able to get the value of ' g_form.getValue('short_description');' in an alert. The population part of g_aw.openRecord isnt working. Followd the documentation but stuck with this fields population part.

Any inputs. 

[Eswararao Chap1]

Hi @Snehal13 what is the workspace you are using for this?

[Snehal13]

CSM workspace. the API method works , just the params part isnt working. following this https://docs.servicenow.com/en-US/bundle/utah-api-reference/page/app-store/dev_portal/API_reference/...

[Snehal13]

An UPDATE - This code works

var query = "short_description=" + short_description_text;

        g_aw.openRecord('incident', '-1', {

        "query": query

    });

Now, need to know how to pass multiple values like category, priority etc in 'query'

Any inputs

[Mohith Devatte]

Hello @Snehal13 ,

Can you try this once ?

var getShortDescription = g_form.getValue('short_description');

g_aw.openRecord ('incident', '-1', "params": {
"short_description":getShortDescription;

} );

If this answer helped you please mark it correct 

Thanks