Issue with column label ,Unable to update?

[urmilla]

Hello All,

I am currently facing tan issue with dictionary record migration.

So,we migrated a custom table and it's fields onto our test instance, the dictionary entries have been inserted correctly however the column label on the dictionary record is empty even though we have a related sys_documentation record.

We observed a couple of issues with regards to this.

1. When we update the label record on the sys_documentation table for the dictionary record, the record's column label gets updated with the label momentarily and then blanks out.
2. Moving xmls of the dictionary record doesn't register the update as well.
3. Even if we manually update the record's label , it doesn't save it.
4. Lastly, we deleted the column on the dev instance and recreated a new dictionary record with the column name and moved the update, it doesn't register as it is essentially the same record.

So, the work around to this would be to recreate new fields with different column names and move those updates.

Could you possibly help in understanding this issue we're facing?

Thanks, Urmilla

[Anurag Tripathi]

Hi Urmila,

I replied to the other post where you asked the same.

[Prity Kumari]

Can you please point me to the solution? Facing the same issue

[nireeshareddy]

I had the similar issue when I tried to create a custom field on a table.

1. Check the sys_documentation table for the new label.

2. If you have the label but still the column label is empty then clear the cache https://<your_instance>.service-now.com/cache.do

3. You can also try logging into some other browser and you will be able to see the column label.

Please make sure that your new column label is existing in the xml record.

[arvinvisco]

I have the same issue but mine was and OOB field reopen_count