Create Request > Catalog

[MStritt]

I've created a new Catalog under Service Catalog. How do I get it to show, when I click on 'Customer Service > Cases > Create Request'?

[ShubhamGarg]

Hello @MStritt ,

Here is what you can do -

1. Open the module 'Create Request' using Pencil icon (available right next to Create Request text and left to Star icon for bookmark) OR using Module table record [sys_app_module table.LIST] and open 'Create Request' module record.

2. Scroll down to 'Link type section'.

3. Select Link type = URL (from Arguments:)

4. In the Arguments field, set value = com.glideapp.servicecatalog_cat_item_view.do?v=1&sysparm_id=SYS_ID_OF_CATALOG_ITEM (without space & without semi-colon)

**SYS_ID_OF_CATALOG_ITEM is sys_id of given catalog item.

5. Save

It should work.

If my response helps you in any way, kindly mark this as Accepted Solution/Helpful and help in closing this thread.

Regards,

Shubham

[MStritt]

Thanks Shuham!

Here's what's there now. I don't want to mess up what's already there. Will this still show the Service Catalog and Technical catalog?

[Brad Bowman · Accepted solution]

This is not necessarily intuitive, but this is like a homepage/dashboard, not a list view, so you need to hit the + icon/button in the top right corner to the right of the search bar, and add the new catalog to the page.

[MStritt]

Hi Brad!

Well darn, that was fairly easy 🙂 Thanks!