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‎01-05-2024 06:57 AM
While testing the email notifications by enabling the outbound emails, facing the issue with one of the notification.
Rest of the notifications are triggering as expected.
Why is it happening for that one notification only? and how to fix it.
Solved! Go to Solution.
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‎01-05-2024 07:36 AM
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‎01-05-2024 07:02 AM - edited ‎01-05-2024 07:19 AM
Hi @Admin7267 ,
This issue seems to be at exchange server level. Please check the below thread
Thanks,
Danish
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‎01-05-2024 07:04 AM
Hi @Admin7267
It may be dummy email id.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎01-05-2024 07:09 AM
Thank you @Dr Atul G- LNG for the reply, I have updated that for screenshot purpose.
There was proper email id, all other notifications are triggering to that email id but not that one.
Tested with other email id as well, issue is with one particular notification only.
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‎01-05-2024 07:36 AM
Issue is with From field in What it will contain section.