Issue with Import Set Upload: Stuck in "Starting" Progress State

[KarthikeyanR]

Whenever I import data, the process always gets stuck in the "STARTING" phase and never progresses to the next steps. It never completes.

[Sandeep Rajput]

@KarthikeyanR Please refer to this troubleshooting document https://docs.servicenow.com/bundle/tokyo-platform-administration/page/administer/technical-best-prac... and see if any of the steps can address your issue.

[_Tushar Soni]

Hello @KarthikeyanR ,

• Ensure that the Import Set table (e.g., sys_import_set) does not have records with issues. Look for any errors or warnings associated with the import.
• Verify that the data source configuration (e.g., CSV file, database connection) is correct and properly set up.
• Check if the user performing the import has the import_admin role or the necessary permissions.
• Confirm that the Transform Map associated with the Import Set is correctly configured. Make sure the mapping between the Import Set table fields and target table fields is accurate.

Otherwise Sometimes, clearing the cache can resolve issues. Go to System Diagnostics > Cache and clear the cache.
Try restarting the import process. Cancel the current import and start a new import to see if the issue persists.

If you found my response helpful, please consider marking it as "Helpful" or "Accept Solution." Thank you!