Issue with lookup fields in creating new Quick Messages or modifying existing records

jcmontel
Tera Contributor

‎11-20-2024 02:33 PM - edited ‎11-20-2024 04:31 PM

Hi all, I'm running into an issue with Quick Messages and noticed this after the Washington upgrade. I'm unable to update the User and Group lookup fields when creating new Quick Message records. Another thing I've noticed is that I can modify a quick messages and use the lookup fields after we save the record when the Table field is not empty but modifying the record would render the Quick Message unusable (ie. users in the assignment group are unable to use the template with the Send Email UI action).

 

- Troubleshooting Performed -
1. I attempted to use the debugger and these are these are the errors that stood out (sys_email_canned_message)

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2. I reviewed the UI Policies and there were none listed.
3. I attempted to recreate the Client Scripts in a PDI and nothing stood out that would affect this issue.
4. The email_composer is already applied and tried adding email_client_quick_message_author role but the issues still persists.

Anyone have ideas or run into something similar?

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jcmontel
Tera Contributor

‎11-27-2024 09:37 AM - edited ‎12-05-2024 11:53 AM

I compared the sys_email_canned_message ACLs between my PDI (found 3 execute/client_callable_script_include missing) and determined missing ACLS and discovered the following inactive application/plugins.

 

  • E-Signature (com.snc.esign)
  • Human Resources Scoped App: Core (com.sn_hr_core)
  • Human Resources Scoped App: Integrations (com.sn_hr_integrations)

 

Update as of 12-05-2024:
The missing ACLs were listed after installing the above plugins but the Quick Messages but the issue still remains.

 

Taking  a different approach aside from looking at ACLs, we used the Add to Update Set utility on a working instance to get the table sys_email_canned_message added into an update set. Applying this update set allows new Quick Messages to be created. I still see issues current and existing Quick Messages where I'm unable to modify them; once modified, they are unusable/inaccessible.

Any ideas on what else to look at or try is welcomed.

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