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03-05-2024 03:30 AM
Hi All,
While implementing new change state model from old,facing an issue with standard change..as in old state model when standard change creates ,state is in draft but in new change model its move to scheduled directly while creating new standard change..
Is there any way where we can change and when we will create an standard change it should remain at draft state instead moving to scheduled state directly
Solved! Go to Solution.
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03-05-2024 09:13 AM
OOTB, it must go in New
Try cache.do
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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03-05-2024 06:25 AM
Hi @ABC6
Please check the standard change model and check which state is marked as intital
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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03-05-2024 08:33 AM
As an initial state , i did checked to Draft but still whenever i selected any preapproved template and try to create standard change , it moved to scheduled instead of draft
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03-05-2024 09:12 AM
Hi Amber,
please check the OTB flow as well once.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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03-05-2024 09:13 AM
OOTB, it must go in New
Try cache.do
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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