Issue with new change model

ABC6
Tera Contributor

Hi All,
While implementing new change state model from old,facing an issue with standard change..as in old state model when standard change creates ,state is in draft but in new change model its move to scheduled directly while creating new standard change..
Is there any way where we can change and when we will create an standard change it should remain at draft state instead moving to scheduled state directly

1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron
Tera Patron

OOTB, it must go  in New

 

AGLearnNGrow_1-1709658816598.png

 

 

Try cache.do

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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View solution in original post

5 REPLIES 5

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @ABC6 

 

Please check the standard change model and check which state is marked as intital

 

AGLearnNGrow_0-1709648742774.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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As an initial state , i did checked to Draft but still whenever i selected any preapproved template and try to create standard change , it moved to scheduled instead of draft

Hi Amber, 

please check the OTB flow as well once.

 

AGLearnNGrow_0-1709658722597.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Dr Atul G- LNG
Tera Patron
Tera Patron

OOTB, it must go  in New

 

AGLearnNGrow_1-1709658816598.png

 

 

Try cache.do

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************