Issue with Standard Change Creation – Errors Linked to std_change_properties Configuration

[vivek11]

Hi Team,

I’m encountering the following errors while creating a new Change Request using a Standard Change Template:

"Fields Description, Backout Plan, Test and Validation Plans, Implementation Plan populated from a Standard Change Template cannot be modified."

"Type cannot be changed to standard for Change Requests"

"Invalid insert"

Based on my analysis, this seems related to the std_change_properties record. When we revert to the Out-of-Box (OOB) configuration, the issue is resolved.

Can someone explain the purpose of std_change_properties and how it should be configured correctly?|


Why Issue with Above two OOB Business role

NOte:
While creating a new standard change record using a template, when we select the CI field, if the selected CI (Configuration Item) has its Protected Data field set to Yes, because of this, two business rules ("Prevent Type Change to Standard" and "Restrict Fields from Standard Change") have been triggered, resulting in an error. 

[Dr Atul G- LNG · Accepted solution]

Hi @vivek11 

Let’s think from a process perspective.

Standard changes are those where the backout plan and implementation plan are always the same. That’s why, if a change is raised using a standard template, the behavior is as expected.

The related properties are built to support this.

[vivek11]

Hi @Dr Atul G- LNG 

Thank you for quick reply,

Sorry, I did not get it. Please let me know what changes I need to Standard change template as to fix below error and Why

While creating a new standard change record using a template, when we select the CI field, if the selected CI (Configuration Item) has its Protected Data field set to Yes, because of this, two business rules ("Prevent Type Change to Standard" and "Restrict Fields from Standard Change") have been triggered, resulting in an error. 


Thank you in advanced 

[Dr Atul G- LNG]

Hi @vivek11 Standard change fields are controlled through the Standard Change properties.
You can check these properties to see where the CI (Configuration Item) field is defined, and make the required changes accordingly.