@Priya Gautum
Glad that it worked. Please mark answer as correct and helpful.
unfortunately you cannot send value of prompt box which user gave from client side to server side.
Also since you are not updating anything from server side just sending event you can make the UI action only client side
Approach below:
1) one user gives the email in prompt box; get the value
2) Write GlideAjax call in that client side code and pass the email, comments, record sysid
3) in the script include function updated the record using the sys_id and then get the email address given by user in prompt box and include that in event queue
Updated UI Action:
function promptUser(){
var con = prompt("Please enter some value to trigger notification");
if(con != null){
var ga = new GlideAjax('sendEmailUtils');
ga.addParam('sysparm_name', 'sendEmail');
ga.addParam('sysparm_email', con);
ga.addParam('sysparm_comments', 'Test test');
ga.addParam('sysparm_sys_id', g_form.getUniqueValue());
ga.getXML(processResponse);
function processResponse(response) {
var result = response.responseXML.documentElement.getAttribute("answer");
}
}
else{
return false;
}
}
Sample Script Include: Client Callable
var sendEmailUtils = Class.create();
sendEmailUtils.prototype = Object.extendsObject(AbstractAjaxProcessor, {
sendEmail: function(){
var email = this.getParameter('sysparm_email');
var comments = this.getParameter('sysparm_comments');
var sysId = this.getParameter('sysparm_sys_id');
var gr = new GlideRecord('sc_task');
gr.get(sysId);
gr.comments = comments;
gr.update();
gs.eventQueue("onboard.welcome.event", gr,gr.request_item.variables.external_contact_email);
gs.eventQueue("onboard.welcome.event.pass", gr,gr.request_item.variables.external_contact_email);
},
type: 'sendEmailUtils'
});
Mark as Correct Answer & Helpful if this solves your issue or Helpful if this is useful to you.
Regards
Ankur
Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
