Issues After Upgrading to Zurich

Shubha2 · 4 hours ago

After upgrading our instance from Yokohama to Zurich, we noticed the following issues:

1. Magnifying glass(lookup) on the list view are not working

2. When I enter view/run under reports - nothing comes up

3. Some users were added - nextwave-service-user with the role - og_cache_admin

4. mic.administrator, external.bot, mltrainer-glide - Were added too!

We enabled the Next Experience UI after upgrading. I am really concerned now. Could you please help me with these issues. I would really appreciate your help

Thank you

Shubha

Dr Atul G- LNG · 4 hours ago

Hi @Shubha2

For the 1st issue, are you facing issue in SOW? If yes then repair or upgrade the SOW plug-in to latest version.

2nd. As move to Zurich, the legacy reporting is not longer valid, report module merged and enhanced under platform analytics, Data visualization. Now you need to run PAR migration utility to move all legacy report to platform analytics.

You can access report module via sys_report table directly but not via application navigation.

For 3/4 point look into docs.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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View solution in original post

Dr Atul G- LNG · 2 hours ago

The MIC admin role includes access to a specific new feature rolled out by ServiceNow: the Machine Identity Console.
Additionally, the external.bot integration has been newly added in Virtual Agent (VA).

The mltrainer-glide component is primarily used for machine learning, mainly in Predictive Intelligence

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2025511

@Shubha2

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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