Isuse with deleting a record

[miro2]

Hi,

I'm facing an issue with deleting a configuration record. I used 'Insert and Stay' to create a copy of the OOTB UX List record (sys_ux_list), but right now, it cannot be removed. Also, any newly created UX List record can't be deleted. When I hit the delete button, the page is refreshed, but the record stays, and I don't see any errors, messages, etc. I checked on PDI and the client instance, and I see the same behavior. Also, I have checked cross-scope access, but I haven't found anything there.

What might be the problem with it?

[Prince Arora]

@miro2 

Please check whether your are in same scope in which you want to delete the record, because I have checked in my PDI and I am able to delete the record once I have selected the correct scope

If my answer solved your issue, please mark my answer as ✅ Correct & 👍Helpful based on the Impact.

[miro2]

yes, I'm in the same scope 'Agent Workspace for HR Case Management' but delete option still doesn't work.

[Prince Arora]

@miro2 

Try deleting it with Script in the same scope and check whether it worked!

var gr = new GlideRecord("sys_ux_list");
gr.get("sys_id_of_record");
gr.deleteRecord();

If my answer solved your issue, please mark my answer as ✅ Correct & 👍Helpful based on the Impact.

[Anand Kumar P]

Hi @miro2 ,

I have tried in my PDI first time when i click on delete button it reloaded but not deleted within same scope second time when i click it record got deleted. Not sure if it is an technical glitch.

Thanks,

Anand