Hello friends, a great afternoon to all.
I would like help with the following question:
A need appeared where we created a rule to change the state of the ticket when it is on hold waiting for the
caller but some callers are not commenting(in the additional comments field) and are only attaching evidence that does not cause the rule to be
triggered, there is a way to tie this better?
It is not possible to create BR's or Polices with the attachment field.
Thank you very much in advance
