IT Remediation Workspace

[Saranya2]

Hi All,

Can anyone please tell me what are the "Assigned Remediation Tasks", "Preferred Solutions on VIs" and "Impacted CI's" added in the IT Remediation Homepage.

Thanks,

Saranya

[lmundere]

following....

[Tai Vu]

Hi @Saranya2 

The components you mentioned are Data Visualization with Single Score type. You can find their configuration in UI Builder.

Assigned Remediation Tasks: pulls data from Remediation Task [sn_vul_remediation_task]

Preferred Solutions on VIs: pulls data from Vulnerability Solution [sn_vul_solution]

Impacted CIs: pulls data from Impacted CI [sn_vul_vulnerable_ci]

While the Filter is handled through the "Update filter state" UX Client Script.

Name: UX Client Script

URL: https://<instance_name>.service-now.com/sys_ux_client_script.do?sys_id=cfbb4180b7613010d790b064ce11a9b7

Are you facing any specific issues with these components?

Cheers,

Tai Vu

[NAIDILE S]

Hi @Tai Vu 
I want to know about How Impacted CIs -"sn_vul_vulnerable_ci" are getting created in this table from both standard UI and workspace, Can you help me with this please

[zuhaili]

Hi Naidile, 

I was facing this issue too, and managed to find it. Upon the import of your Vulnerable Item:

1. Business Rule will be triggered (Add update record to CI manifest - 7743e59f773730102824914f581061d0) - This adds a record to Vulnerable CI Update Manifests Table - 

sn_vul_ci_update_manifest

2. Populate Vulnerable CIs table - from Vulnerable CI manifest table Scheduled Job (f3ceeae7773730102824914f581061e6) - Will process the records in the Vulnerable CI Update Manifests and add to the Impacted CIs (sn_vul_vulnerable_ci) Table, and the widget above in your screenshot will be updated.

Hope this helps!