ITIL Homepage for ITIL users

[raj159]

Hi,

We have requirement to default the homepage for ITIL users on every login.

If the user has done any changes to his homepage it should get reset on next login. Please suggest me how to achieve this.

Thanks,

Raj

[Sashi K1]

Hi

Look at Home page administration at wiki --> http://wiki.servicenow.com/index.php?title=Homepage_Administration

Remember few points. You can define a role to each home page and make it default for ITIL user. However making changes to ITIL page by a user becomes his custom page. When they re-login they would see their custom page. Custom changes stored in User Preferences module.

You can add restrictions to customizing home pages. Look at above wiki link for more information

[raj159]

Hi Sashikanth,

Thanks for quick response. I have already gone through the wiki link which you have shared. We want to reset the user changes/customization's which are done by him on his homepage on every login.

Thanks,

Raj

[Sashi K1]

In that case, you have to remove them from User Preferences table. You can check these preferences records from User Administration --> User Preferences table.

I don't think there is any way except removing these row entries whenever home page modified globally. You can perform that using a background script. Removing an entry from user preferences makes them to view custom page but rolls back to out of the box.