ITOM Change Management

[Rooma1]

Hi,

We have ITOM Running in Azure which is giving a lot of Records, lot of Relationships and there is an issue in Change Management where we do a risk calculation when we select a CI item. and it is looking through all those relationships and taking more time to save/ update(however, if refresh the page, it has saved). It runs for several minutes before it has to be cancelled by the user.

Is there any Recommendations on how to speed the Processor or make it more Efficient.

Thanks,

Rooma

[msd93]

Hi @Rooma1 

Try below steps to optimize efficiency of processor:

1) Ensure that your ServiceNow instance is hosted on hardware that meets or exceeds the recommended specifications. This includes CPU, memory, and storage resources. Scaling up hardware resources can help handle increased workloads.

2) Implement load balancing for your ServiceNow environment. Load balancers distribute incoming traffic across multiple application servers, improving response times and reliability.

3)Optimize the underlying database performance. Ensure that the database server is properly tuned, and consider using database clustering and replication for redundancy and improved read performance.

4) Divide your ServiceNow instance into smaller, segmented instances if your organization has multiple lines of business. This can prevent one area of your organization from impacting the performance of another.

5) Implement caching mechanisms to reduce the load on the processor. ServiceNow provides caching options for frequently accessed data and business rules.

6) Review and optimize server-side scripts, business rules, and client-side scripts. Inefficient scripts can consume CPU resources. Identify bottlenecks and optimize code where necessary.

7) Keep your ServiceNow instance up to date with the latest patches and updates provided by ServiceNow. These updates often include performance improvements and bug fixes.

Hope this info helps you.