ITSM Affected CI related list

[Narmadha PR]

Hi,

In any table, When I click on "Add" button in the Affected CI related list and when the "Company" is "Abc" then I want the "Add Affected CIs" list to show all the CI records without any filter.

Now if you see from the below attached screenshot the Add Affected CIs list filterd by Configuration class. I don't want the Add Affected CIs list to show the records based on the Configuration class filter.

Please help me on this. So far I have tried modifying the OOB script include "AssociateCIToTask", but I couldn't make it work.

[Ankur Bawiskar]

@Narmadha PR 

what did you try?

what filter you require?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Narmadha PR]

Hi @Ankur Bawiskar,

By OOB the Affected CI related list is filtering CI records based on the "Class" field. For example: If I select the  "Company" field as "abc" in the incident table. Then I click on "Add" button in the Affected CI related list, I want all the records in the "cmdb_ci" table to show up without any filtration. How should I do this?

[Ankur Bawiskar]

@Narmadha PR 

check this link

Apply Filter to ADD Button on Impacted Services/CI RelatedList 

In the Script Include function set the query as empty string and see if that works

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Narmadha PR]

I tried this, But it didn't work.