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[Barthelemy Ntor]

Hello,

Can anyone explain the difference between a fullfiller & Unrestricted User* please.

I'd like to know the major difference.

Best regards 

[Sanjeev Kumar1 · Accepted solution]

Hi,

Any user with itil role or has create/update access to task table or any extended table from the task is known as fulfiller.

[cris458carlo · Accepted solution]

Sure! Here’s a brief overview of the major differences between a Fulfiller and an Unrestricted User in ServiceNow:

Fulfiller
Role: Typically, fulfillers are users who perform tasks and provide services within the system. They are often involved in incident management, change management, and other operational activities.
Licensing: Fulfillers are licensed individually. This means you can assign specific licenses to users who need full access to perform their roles.
Functionality: They have access to a wide range of functionalities necessary to fulfill requests and manage workflows.
Unrestricted User
Role: Unrestricted Users have no restrictions on role assignments. This model is designed to provide full access to all applicable end users without the need for detailed license management.
Licensing: This model allows for a simplified licensing approach where the number of active users is based on the number of Unrestricted User licenses purchased.
Functionality: Similar to fulfillers, Unrestricted Users have access to all functionalities, but the licensing model is more flexible and can be more cost-effective for large organizations

Hope that helps.

[Sanjeev Kumar1 · Accepted solution]

Hi,

Any user with itil role or has create/update access to task table or any extended table from the task is known as fulfiller.

[cris458carlo · Accepted solution]

Sure! Here’s a brief overview of the major differences between a Fulfiller and an Unrestricted User in ServiceNow:

Fulfiller
Role: Typically, fulfillers are users who perform tasks and provide services within the system. They are often involved in incident management, change management, and other operational activities.
Licensing: Fulfillers are licensed individually. This means you can assign specific licenses to users who need full access to perform their roles.
Functionality: They have access to a wide range of functionalities necessary to fulfill requests and manage workflows.
Unrestricted User
Role: Unrestricted Users have no restrictions on role assignments. This model is designed to provide full access to all applicable end users without the need for detailed license management.
Licensing: This model allows for a simplified licensing approach where the number of active users is based on the number of Unrestricted User licenses purchased.
Functionality: Similar to fulfillers, Unrestricted Users have access to all functionalities, but the licensing model is more flexible and can be more cost-effective for large organizations

Hope that helps.

[Anand Kumar P · Accepted solution]

HI @Barthelemy Ntor ,

Fulfillers are individuals who have a role that allows them to work on records. The OOB 'itil' role is a typical Fulfiller role. There is normally a licensing fee associated with this role and is always greater than approver roles.

Unrestricted User :For certain applications, ServiceNow offers a simplified user licensing model that has no restrictions on role assignment. The
number of users allowed to be designated as “active” is determined by the number of Unrestricted User licenses purchased.
Although Unrestricted User is a simplified model, you need proactive user administration to stay in compliance.

Mark it as helpful and solution proposed if it serves your purpose.
Thanks,
Anand