ITSM Ui Policy hide filed based on onload

[sushma9]

Hi All,

 I have two fields  1. required , 2. include . with scripting i am assigning the data inside the those two fields  based on conditions . if condition 1 matches then field "required "  will  be auto populate some date  with script . if condition 2 matches then  "include"  filed will auto populate some date  .

I have written a Ui policy and if filed one(required )is empty then show the filed two and hide the filed one. if the field two (include ) is empty  then filed two will be hide and field one will be visible .

I have tried but not  working . Can any provide me the solution to the issue.

Thanks in Advance .

[Dr Atul G- LNG]

Please share the code snippet here to test/ check.

[sushma9]

@Dr Atul G- LNG 

Please find the Ui Policy  details .

[AshishKM]

Hi @sushma9 ,

You can try your existing code/logic with updated UI Policy order, keep the order number different, both should not the same.  Avoid using UI Policy with same order number if same set of fields are used in UI Policy Action list.

If order change not work, then write the same logic in Catalog Client Script. 

-Thanks,

AshishKMishra

[sushma9]

@AshishKM 

Please find the ui policy details .