ITSM

Sirithalluri
Tera Contributor

‎11-06-2024 09:08 AM

Retroactive start when activated does what?
Sets start to equal when the ticket was saved
Sets start to equal when the ticket was updated
Sets start to equal when the ticket was created
Sets start to equal when the ticket was put to On Hold

0 Helpfuls
  • 384 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron

‎11-06-2024 09:12 AM

Hi @Sirithalluri 

 

OOTB: Sets start to equal when the ticket was created

 

but we can change it to created to opened as well. 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls