Java null pointer exception when converting Zing search to AI search

[jitendrag]

Hi,

I am getting java nullponter exception when converting Now Experience Search Configuration  to AI Search for Next experience. Can anyone help me how to reslove this.

Error Message: [Converter] java.lang.NullPointerException: Cannot invoke "com.glide.db.meta.Query.isValidEncodedQuery(String, boolean)" because "this.fQuery" is null

Thanks in Advance

[Tanushree Maiti]

Hi @jitendrag 

1. Refer:Repair AI Search for Next Experience after activating a new ServiceNow AI Platform language 

• Navigate to All > System Applications > All Available Applications > All.
• Locate the AI Search for Next Experience and select its menu icon .
• In the Activate Plugin dialog box, select Repair.

2) Type Cache.do in the application navigator to clear session caches.

[jitendrag]

Thank for the suggestion. But I am still facing the same issue