jira spoke copy attachment from jira to service now

[lior grinberg2]

Hi,

I'm testing the Jira spoke and I'm missing a step and hoping that you will be able to help me.

I saw that when I upload a file to jira issue I'm able to see that in service now with the jira event "attachment_created" with all the payload.

My question is what step should I do in order to copy this attachment to a record inside service now?

Thanks,

Lior Grinberg

[lior grinberg2 · Accepted solution]

Hi All,

I was able to create the attachment with the step "rest api" in the flow designer.

Thanks all.

Lior grinberg

[Ankur Bawiskar]

@lior grinberg 

Great!  It looks like you marked your own response as the correct answer, which may be confusing to others that read this later.

If you find my any response which helped then please mark that as correct

Also please share the steps so that it would be benefited for other members

Regards
Ankur

[lior grinberg2]

Hi All,

Here is the answer: https://hi.service-now.com/kb_view.do?sysparm_article=KB0861023

Hope it will help everybody.

Best regards,

Lior grinberg

[Anish8]

Hello Lior, 

I tried all the steps mentioned in the HI ticket, still not able to fetch the attachment records from Jira to Servicenow, the attachment_created event is not getting triggerd, whenenver I am attaching an attachment in the Jira ticket, it is triggering issue_updated event. Could you please help me on this.

[sd2097]

Hi Anish,

We are also facing the same issue that you were facing. If you were able to solve the issue, can you please share the same with us?

Regards,

Sudhangshu