Jira Spoke how do you move issues between Jira Boards using the integration

[kmolson73]

We are currently using the Jira Spoke to integrate our records in ServiceNow to Jira (bi-directionally for updates). Our users would like to be able to change the assignment group on the record in ServiceNow and for it to automatically move it to that new assignment groups board/project in Jira. I am not seeing a spoke that specifically does this. The only way I have been able to get it to work so far is to clear out the correlation id in SN and then my flows pick it up under the new group and creates a new issue on the new board. This issue with this is that the old issue that was in Jira is still there and it only gives me the options of leaving it be or setting it to done. The users do not like this option or the duplication and would just like to move the issues between boards. Some users work more in Jira and others more in SN so having this work bi-directionally would be best. 

Any ideas on this? 

[kmolson73]

So, it looks like what I need to do is first clear the correlation id, that will kick off the flow to create a new issue on the new board, then delete the old issue off the old board. I think this may work, but scares me a bit as once you delete something it's gone in Jira. At least in the activities in SN it does show the changes to my Jira details fields so they can see there that it was moved. I probably should make sure that all comments from the original issue get moved over as well. 

[Josh Gold]

@kmolson73 How committed are you to using the Spoke? I'm from Unito, a ServiceNow partner with a 2-way integration for SN + Jira that's much easier to use (and more cost-effective) than IntegrationHub. I can show you how to move assignment groups in both tools quickly without losing any data or having to deal with duplicate issues as you've described above.

That link I shared includes a demo from one of my colleagues, but I'm also happy to jump on a call and show you how it works in a live demo if you'd like. Feel free to reach out with any questions.

[kmolson73]

We are about a year into using the Spoke for the integration, I do not think at this point that we would want to go with a third party. Thanks though. 

[SnowDesign03]

We are attempting to do this same exact integration. Have you made any strides with having an assignment group map back to a project in Jira when changed in ServiceNow? I have had some success with having the issues get created from SN to Jira in multiple projects from the initial issue creation. So, when the trigger is first fired off, depending on the project selected on the form, I have gotten an issue to get created in the respective board. Also, I have been able to move a project from inside of Jira and it gets reflected back to ServiceNow's ticket for the assignment group. However, my hurdle is coming from updating an assignment group in SN and it moves it accordingly in Jira.