Hey guys,
Does anybody have an idea on how to modify the "show journal fields". It shows up as a single checkbox to add either "It worknotes" or "user collaboration" (in RITM form).
In Approval record it shows up as 2 individual checkboxes. Please take a look into the attached screenshots.
In Approval record .(i need this as single check box just as below).
In RITM level (correct view)
Thanks,
sanjay
Click the 'stacked' icon on the right.
You'll get the fields stacked separately.
(Incident comments and work notes shown here. Same idea - different labels.)
Hey Chuck,
Thank you for taking your time into this . yes,i understand that, but here the requirement is to have only one checkbox which will toggle between It worknotes and user collaboration .
But after the upgrade to Helsinki it somehow shows as 2 different checkboxes where if you check IT comments and write something in it it captures in Activity log .
Similarly if we check user collaboration and note something it is getting captured in activity log .
Issue is if none is checked or both are checked nothing gets captured .
I hope it clarifies what i'm looking for .
Thanks,
sanjay
Did you happen to hear anything about this? I have the same exact issue and it's not cool. UI16 combines these fields and it works great on the incident form, but it doesn't work well for non task forms.
We have added two journal fields on our "Call" form and the new UI16 combines these two fields like it does on the incident form. Sounds great, but then because it's not a task form it shows two check boxes below the journal field. If you check both boxes, it posts to the last one you checked. WOW, how are all our 200 IT analysts supposed to know how this functionality works right off the bat?
Nor does it show a yellow ticker on the left side when the Comment (Internal Only) check box is selected like it does on the incident form. So now forms are acting inconsistently from page to page. Am I missing something?
