KB - Amaze Overlay

[aagman4]

Hi all,

After plugin upgrade, we cannot see 'Enable/Disable Amaze Overlay' under related links in Knowledge, anyone have any idea why this is being removed?

Thanks!

[GlideFather]

Hi @aagman4,

could you specify what plugin it was?

[GlideFather]

@aagman4 
quick debugging tips:
click the right mouse button on the Related link to get directions to the UI Action:

> of course you will need to do it in the environment where the plugin was not yet installed and then compare across the environments to see any difference

Another tip: search in the [sys_properties], I do not have this activated but filter the props for any names and values that could be relevant to the application which I do not know what it is. Knowledge properties usually contains "knowman" string. Or check the latest updated properties as the plugin could have changed/created some... 

Last but not least, cannot the Related Link be visible only under specific conditions or values selected?

[Dr Atul G- LNG]

Hi @aagman4 

I’m not sure why this is happening, but you can check the UI Actions by searching for the specific action and see if any conditions have been changed by ServiceNow that might explain why it’s not available. Also, please review the release notes for any related updates.

[ReshmaNarale]

Hello @aagman4 

The "Enable/Disable Amaze Overlay" related link was part of older Amaze plugin implementations or admin utility scripts.
It has been:

• Removed or deprecated in newer versions of the Knowledge Management Advanced or Amaze UI plugins.

• Replaced by a system property, UI Action, or part of the Amaze Configuration Page elsewhere in the system.

• Hidden by ACLs or UI Action conditions after an upgrade

Thanks