KB Feedback Popup - Customise

[Rameswar4]

I am getting Feed back popup on knowledge portal when use clicks useful "No" and Rating 2 or below two.
Everything working well, as per the requirement when user clicks useful "No" and Rating 2 or below two the comments mandatory, so I want to remove the No thanks Button from the popup.

And also if user doesn't select any option or not provide any comments in Details section it wont be submit

[PratikshaKate · Accepted solution]

Hi @Rameswar4 I was looking into this and found 2 helpful links which can help you achieve this. Please find the links below:

Solved: KB Feedback Popup - Mandatory - ServiceNow Community

Make changes to Knowledge feedback form - ServiceNow Community

Please mark my answer helpful, if it helped you 🙂

[Rameswar4]

Hi Pratiksha
Thank you for responding
Second link is useful some how, I aware of that already we can remove or add choices for reason field.
I want to remove the No Thanks Button and also looking more customization for popup page only.