Knowledge article migration from cherwell to servicenow

[Prasanna_Patil]

Hello all,

I want to migrate around 500 articles from cherwell to servicenow 

Can someone suggest what is the best approach to migrate.

Few articles have attachments we need to include that as well

[Tanushree Maiti]

Hi @Prasanna_Patil 

Check the approach ,other community member has followed:

https://www.servicenow.com/community/developer-forum/cherwell-to-servicenow/m-p/1595076

Also refer:

https://www.royalcyber.com/blogs/servicenow/ultimate-guide-cherwell-to-servicenow-migration/

https://www.thecloudpeople.com/blog/moving-from-cherwell-to-servicenow

[Prasanna_Patil]

Hi @Tanushree Maiti 

Thank you however i am looking specifically for knowledge articles and the approach

[herry067bro]

Hello, Your best bet is to export your Cherwell data into an Excel file and pull the text into ServiceNow using an Import Set. Since you've got attachments, the cleanest "human" way to handle the files—unless you're a scripting pro is to manually drag-and-drop them into the ServiceNow records while they're still in the Draft state.

[Prasanna_Patil]

Hey @herry067bro we will receiveing it in doc file. And they dohave some pdf attachments. How can this be handled