knowledge article not visible while searching with short description on global search

zeeshan ahmed1
Kilo Contributor

‎02-03-2020 05:29 AM

Hi all,

One of my knowledge article is not visible after i made one update of display attachment to false then again riverted back but still i am not able to see that article with the short description on global search. Before i was able to see

its in published state ,knowledge base is also active .

has anyone faced this ?

Thanks in advance

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3 REPLIES 3

Michael Fry1
Kilo Patron

‎02-03-2020 06:04 AM

Is the Valid to data equal to today or some date in the future? If yes, try rebuilding the text index on kb_knowledge.

0 Helpfuls

Lansford Hazel
Giga Expert

‎02-03-2020 06:07 AM

Hi 

Maybe the record has not been indexed yet.

You can manually trigger indexing by sys_dictionary table and look for the kb_knowledge record where type is equal to collection

Scroll down and select the "Generate Text Index" UI Action

find_real_file.png

Let me know if this helps

Preview file
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Uncle Rob
Kilo Patron

‎02-03-2020 06:14 AM

Did you run user criteria diagnostics?