Knowledge Article Record not found (Service Portal)

Ash33
Tera Expert

‎07-09-2023 10:54 PM

Hi experts

 

I have created a new kb called Procurement. In the portal settings,

 

In the Service Portal, when I search for a particular KA, the search result displays. Upon clicking it, I get a popup saying "Record not found". Please see the attached screenshots for reference.

 

TIA,

Ash.

Ash33_0-1688968433051.png

 

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3 REPLIES 3

Ravi Chandra_K
Kilo Patron
Kilo Patron

‎07-09-2023 11:31 PM

Hello @Ash33 

Greetings!

Kindly refer below link:

https://www.servicenow.com/community/hrsd-forum/knowledge-record-not-found-error/m-p/1303877

Please hit the thumb and Mark as correct based on Impact!!

 

Kind Regards,

Ravi Chandra.

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Ravi Chandra_K
Kilo Patron
Kilo Patron

‎07-11-2023 11:12 AM

Hello @Ash33 

Greetings!

Any feedback on my reply? were you able to do this?

 

Help others to find a correct solution by marking the appropriate response as correct answer and helpful!!

 

Kind Regards,

Ravi Chandra.

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Ash33
Tera Expert
In response to Ravi Chandra_K

‎07-11-2023 04:38 PM

Hi @Ravi Chandra_K 

 

I was not able to fix it.

 

Regards,

Ashley

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