knowledge Article Template without spacing the paragraph in Html Editor

karishma shaik · ‎09-24-2023

Hi All ,

I have a requirement, about knowledge article template,I want to be able to publish articles without additional paragraphs with spaces so that our Knowledge Base is well formatted. an issue where additional paragraphs   are being added to KBA as we save/publish them.

the content enter into few paragraph in article body Go to HTML editor and click at the end of a row's HTML code

Click Save and Save the article

Upon inspecting the code again via html editor you can see an extra line of code

please help me on this

Manoj89 · ‎09-24-2023

Hi Shaik,

This is the known issue with TinyMCE that ServiceNow refuses to address

Check --> PRB1095336 & KB0677982

What I usually do is instead of updating after writing and removing those extra tags (anyway they will get added) I just save it, most of the time it works but sometimes not.

__PRESENT

karishma shaik · ‎09-25-2023

Hi Manoj

I was tried in personal Instance, It's working But in development it's not working

Anand Kumar P · ‎09-24-2023

Hi @karishma shaik ,

-->Access the HTML Editor: After entering the article editor, access the HTML editor mode. This mode enables direct editing of the HTML source code.

-->Identify and Delete Unwanted Paragraphs: Inside the HTML editor, search for any additional   elements within the HTML source code. These elements are usually inserted as empty paragraphs.

-->Eliminate the Unwanted   Elements: Delete or remove the undesired   elements from the HTML source code.

Thanks,
Anand