Knowledge Articles only accessible for a group

deneech
Giga Expert

Hello

My mission is to not allow other groups to view a groups knowledge articles, unless its giving an view role.

What I have done is create a role for the group and it currently works from the ESS page and knowledge article section.

The problem I am facing is ITIL users have access to edit Knowledge Articles, which makes all knowledge articles accessible to all ITIL users.

I need to make the Edit knowledge Articles with a specific topic only visible to that group. I am unable to accomplish this, is this possible if so how?

thanks

Denee

6 REPLIES 6

Hi,



You can user roles field available on the kb_knowledge table. Users with role have access to those articles where their role matched with in that list of roles field.


The problem I am having ITIL users are able to see them when the click on Edit or Published.