Knowledge Base approvals are not being triggered

[Wayne Richmond]

I have decided to enable approval workflows for our knowledge bases. I have chosen a knowledge base and selected a Publish workflow and a Retire workflow. Both are copies of the ootb workflows (Knowledge - Approval Publish and Knowledge - Approval Retire). 

When creating a new article in that kb I would expect an approval record to be created and the Managers to be the approvers. However, this isn't the case. I have added a condition to my workflow to trigger is [knowledge_base] [=] [the name of my kb] but this hasn't worked either. 

Any ideas where I'm going wrong?

[SusanWinKY]

Hi Wayne, were you able to resolve this?

We're having a similar issue. For us, it is intermittent, very rare, and not reproducible on demand, which makes it difficult to troubleshoot.  Any input you have is greatly appreciated.  Thanks!

[Luxo Nadappan]

hi ,

We are having similar issue ...Any input on this much appreciated. 

Thanks

Luxo

[Luxo Nadappan]

when i clicked on the publish button post submission ...then OOB approval workflow is working as expected....

This means user has to click multiple time to enable oob publish workflow to trigger..